Refund and Cancellation Policy

We are committed to ensuring customer satisfaction through high-quality services. Below is our refund and cancellation policy:

1. Cancellation Policy

• Service cancellation requests (reservations or orders) must be made at least 1 hour prior to the scheduled time.
• For events or party reservations, cancellation requests must be made at least 24 hours in advance.
• If the cancellation request does not meet the above timeframe, we reserve the right to deny a refund.

2. Refund Policy

• Full Refund: Applicable if the cancellation request is made within the specified timeframe.
• Partial Refund: May apply if the cancellation request is submitted close to the service time and certain preparation costs have been incurred.
• No Refund: Applicable if you fail to notify us or notify us after the service time.

3. Refund Process

• Refunds will be processed through the original payment method (bank transfer, e-wallet, or cash).
• The refund processing time is 5-7 business days, depending on your bank or payment provider.

4. Contact

If you have any questions regarding this policy, please contact us via the email or phone number provided on our website.